Privacy policy
Privacy Notice
1. Introduction: Your Privacy Matters
At Webbs, we take your privacy seriously and are committed to protecting your personal data in line with the highest standards. This Privacy Notice explains:
- What personal information we collect
- How we collect, use, and store your data
- The legal basis for processing your data
- Who we share your information with
- Your rights under UK law
This notice applies to anyone interacting with Webbs, including customers, website visitors, and individuals making enquiries. If you have any questions, please contact us using the details provided below.
2. About Webbs
Webbs Estate Agents Limited and WLL 2020 Limited act as Data Controllers under UK data protection law.
- Webbs Estate Agents Limited – Company No. 03340839
- WLL 2020 Limited – Company No. 12835654
For our contact details, see the Contact Us section below.
3. The Legal Basis for Processing Your Data
Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal information. Depending on the situation, we process data under one or more of the following legal bases:
- Contractual Obligation – When processing is necessary for performing a contract, e.g. when you engage us to sell or let a property.
- Legal Obligation – When we are required to process data to comply with the law, e.g. Anti-Money Laundering (AML) checks.
- Legitimate Interest – When we process data for a valid business reason, provided it does not unfairly impact your rights, e.g. responding to property enquiries.
- Consent – When you have given explicit consent, e.g. opting into marketing emails (you can withdraw consent at any time).
4. The Personal Information We Collect and Use
We only collect the information necessary to provide our services. The data we process depends on how you interact with us.
1. Making an Enquiry or Request
📌 What we collect:
- Name, Email Address, Phone Number, Current Address
- Property Preferences and Current Home Details
📌 How we collect it:
- When you fill out an enquiry form on our website, call, email, or visit us.
📌 Why we collect it:
- To respond to your enquiry, arrange viewings, and provide relevant property details.
2. Listing Your Home for Sale or Rental
📌 What we collect:
- Name, Email Address, Phone Number, Property Details & Photographs
- Availability for Viewings, Property Documentation
📌 How we collect it:
- Directly from you when you list your property with us and throughout the sales/letting process.
📌 Why we collect it:
- To advertise your property, arrange viewings, and manage the sale or rental process under a formal contract.
3. Letting or Purchasing a Property
📌 What we collect:
- Name, Email Address, Phone Number, Current Address
- Financial Situation, Identification, Address History, Employment History
📌 How we collect it:
- Directly from you when you enquire about a property or enter a sales or rental agreement.
📌 Why we collect it:
- To meet regulatory requirements (e.g. Anti-Money Laundering checks) and assess your ability to rent or buy.
5. Sharing and Transferring Your Information
We only share your personal information when absolutely necessary and always in a limited, secure manner.
🔹 Who we may share data with:
- Conveyancers, solicitors, mortgage brokers (only upon request).
- Third-party referencing agencies (for tenant vetting and credit checks).
- HM Revenue & Customs (for regulatory compliance).
- Law enforcement agencies, when required by law.
🔹 International Data Transfers:
We do not transfer your data outside the UK unless necessary. If we do, we ensure safeguards are in place (e.g. UK-approved standard contractual clauses).
6. How Long We Keep Your Data (Data Retention Policy)
We only keep your personal data for as long as necessary to fulfil our legal, contractual, and business obligations.
- General enquiries – Retained for up to 12 months after the last contact.
- Property sales & lettings data – Retained for 6 years after the end of the transaction for regulatory compliance.
- Anti-Money Laundering (AML) documentation – Retained for 5 years as required by law.
Once your data is no longer required, it will be securely deleted or anonymised.
7. How We Protect Your Data
We take security seriously and have implemented safeguards, including:
✅ Secure servers and encrypted databases.
✅ Access restrictions (only authorised staff can view sensitive data).
✅ Regular security audits and staff training on data protection.
8. Marketing and Communications
We may send you property updates, newsletters, or other relevant information only with your consent. You can opt out at any time by:
📧 Clicking the “unsubscribe” link in marketing emails.
📞 Contacting us directly using the details below.
We never sell or share your details for third-party marketing.
9. Your Rights Under UK Law
You have the following rights under the UK GDPR:
- Right of Access – Request a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data (subject to legal obligations).
- Right to Restrict Processing – Ask us to stop using your data in certain situations.
- Right to Data Portability – Receive a copy of your data in a structured format.
- Right to Object – Object to direct marketing or processing based on legitimate interests.
- Rights in Relation to Automated Decision-Making – You can challenge decisions made by automated processes.
For more details, visit the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Complaints & Queries
If you have concerns about how we process your data, please contact us first. If you are not satisfied, you can file a complaint with the ICO:
🔗 www.ico.org.uk/make-a-complaint
11. Contact Us
For any questions regarding this Privacy Notice, or to exercise your rights, you can contact us at:
📧 Email: hello@webbsea.co.uk
📞Phone: 01543 468846
📍Mail: 153 Avon Road, cannock, Staffordshire, WS11 1LF